General Terms and Conditions with Customer Information

1. Scope of Application

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) of Swiss Bionic Solutions (hereinafter referred to as “Seller”) apply to all contracts for the delivery of products which a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Seller regarding the products offered by the Seller. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
1.2. For the purposes of these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction for a purpose that can be attributed predominantly neither to his commercial nor to his independent professional activity.
1.3. Entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2. Conclusion of Contract

2.1. The customer can order the products offered by the seller through an independent consultant of the seller. The order is placed using an order form provided by the Seller, which is completed, signed and sent to the Seller.
2.2. The processing of the order and the contact with the Vendor shall normally take place in person, by e-mail or by telephone. The customer is responsible for ensuring that the invoice, delivery and e-mail addresses provided for order processing are correct, so that the goods and documents sent by the seller can be received at these addresses. In particular, when using spam filters, the customer must ensure that all e-mails sent by the seller can be delivered.

3. Right of Withdrawal

Consumers may generally have a right of withdrawal. More information can be requested from the responsible Swiss Bionic Solutions country office.

4. Prices and payment terms

4.1. Unless otherwise stated, all prices quoted by the Seller in all currencies are displayed in the available price lists!
4.2. Additional delivery and shipping costs, if any, and payment options will be provided to the Customer by the Seller’s independent consultant or directly by the Seller.
4.3. Payment shall be made in advance to the Seller’s account specified on the Order Form.

5. Delivery and shipping terms

5.1. Unless otherwise agreed, Products shall be delivered by shipment to the delivery address provided by the Customer. The delivery address indicated on the order form is decisive for the processing of the transaction.
5.2. Products shall be shipped by a shipping service provider selected by SWISSBIONIC SOLUTIONS. The shipping service provider requires the customer’s e-mail address and/or telephone number in order to execute the contract. SWISSBIONIC SOLUTIONS transmits the specified data to the shipping service provider. Further details are regulated in the Privacy Policy information.
5.3. If the shipping company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful shipment.
5.4. In principle, self-collection is possible after prior consultation with the seller.

6. Retention of title

In the event of advance performance by the Seller, the Seller shall retain title to the goods delivered until the purchase price owed has been paid in full.

7. Liability for defects

7.1. The customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this.

8. Applicable Law

All legal relationships between the parties shall be governed by the valid laws of the respective Swiss Bionic Solutions country office, including the laws on the international sale of movable goods.

9. Jurisdiction

The exclusive place of jurisdiction for all disputes arising from a contract is the responsible country office of the seller.
Status: May 2024

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